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Customer Support

Answer FAQs and resolve issues, trained on your knowledge base.

Demo scenario: Nova Skincare, an online skincare store

New to this? See what an AI agent is or how it differs from a chatbot.

Answers only from the knowledge you give it — no invented facts
Handles shipping, returns, product, and policy questions instantly
Escalates to a human when it doesn't know the answer
Live 24/7, no wait time for visitors

Create your own customer support agent View pricing

Live demo

Try asking about shipping costs, returns, or the bestselling product.

How it works

It's trained on your own documents, PDFs, and website URLs, and answers using retrieval — it looks up the relevant part of your content for each question rather than guessing from general training data. If it doesn't know, it says so and escalates to a human instead of inventing an answer.

Setup in 3 steps

1Upload your FAQs, product docs, or paste a URL to train it on your content.
2Customise the welcome message and tone to match your business.
3Copy the embed code onto your website — it's live in minutes.

Security & data isolation

Each business's data and conversations are isolated with row-level security in the database. Nothing is shared across businesses, and nothing is used to train shared models.

Full security & governance details →

By industry

Hospitality Clinics Ecommerce

Pricing

Starts on the Free plan (100 messages/month, 1 agent) and scales with message volume and knowledge documents through Starter, Growth, and Pro.

Compare plans →

FAQ

How is this different from a traditional live-chat widget?

A live-chat widget connects a visitor to a human who has to be online. This agent answers instantly, 24/7, using your own content — and only hands off to a human when it's genuinely unsure.